Frequently Asked Questions
Q: Is my bidder number good for all Big Iron Auctions?
A: Yes, your bidder number/password works for all Big Iron Auctions.
Q: Is my bidder number good for all Stock Auction Company Auctions?
A: No, your bidder number is only good for Big Iron Auctions, it will not work for Proxibid. You can register for Proxibid by clicking on the auction you want to participate in at Stock Auction Company.
Q: Can I set a reserve on the equipment I want to sell on Big Iron?
A: No, all Big Iron Auctions are unreserved. That is why equipment sold on unreserved auctions set high dollar values.
Q: Is there a Buyer's Premium for using Big Iron?
A: No, Big Iron works to generate the most dollars for the seller. A Buyers Premium keeps buyers from paying top dollar.
Q: I was the last bidder. Why didn't I win the item?
A: You must refresh your browser to ensure the item closes with you as the last bidder. There is a 5 minute auto-extension to ensure you have plenty of time to refresh and place another bid.
Q: Why didn't I win the item when I placed a higher bid?
A: To place a bid you must enter the amount then proceed to the bottom of the page and enter your bidder number/password. You must accept the terms of the auction and confirm your bid. Please check your bid to ensure it is on the item you want and the dollar amount is correct. To ensure your bid was accepted you can review your bids at the bottom of any of the auction pages.
Q: When do I receive the invoice for the items I purchased?
A: After the auction is over, invoices are sent to the buyers via e-mail. Please be sure to check your e-mail to view your invoice.
Q: How long do I have to pay for my items?
A: Payment must be received 7 days after the auction by noon CST. If payment is not received you will not be able to bid on any future Big Iron Auctions.
Q: Can I pay with a credit card?
A: At this time we do not accept credit cards. We do accept cash, checks, money orders, or bank wires.
Q: How long do I have to pick up my items?
A: Purchased items must be picked up 14 days after the auction by 5:00 PM CST. A paid invoice must be presented to pick up the items you purchased.
|