Q: Is my bidder number good for all BigIron Auctions?
A: Your bidder number is good for all online auctions, onsite auctions require separate bidder numbers.
Q: Can I set a reserve on the equipment I want to sell on BigIron?
A: No, all BigIron Auctions are unreserved. That is why equipment sold on unreserved auctions set high dollar values.
Q: Is there a Buyer's Premium for using BigIron?
A: No, BigIron works to generate the most dollars for the seller. A Buyers Premium keeps buyers from paying top dollar.
Q: I was the last bidder. Why didn't I win the item?
A: You must refresh your browser to ensure the item closes with you as the last bidder. There is a 5 minute auto-extension to ensure you have plenty of time to refresh and place another bid.
Q: Why didn't I win the item when I placed a higher bid?
A: To place a bid you must enter the amount then proceed to the bottom of the page and enter your bidder number/password. You must accept the terms of the auction and confirm your bid. Please check your bid to ensure it is on the item you want and the dollar amount is correct. To ensure your bid was accepted you can review your bids at the bottom of any of the auction pages.
Q: When do I receive the invoice for the items I purchased?
A: After the auction is over, invoices are sent to the buyers via email. Please be sure to check your spam or junk folder if you can't find the invoice in your email inbox.
Q: How long do I have to pay for my items?
A: Payment must be received 48 hours after the auction. If payment is not received you will not be able to bid on any future BigIron Auctions.
Q: How long do I have to pick up my items?
A: Purchased items must be picked up 14 days after the auction by 5:00 PM CT. Any items not removed by removal date will accrue a $25/day storage fee (to be collected by seller at removal). Buyer if you fail to pick up your property within 30 days of the auction you agree at the sellers discretion your item will be placed on the next available BigIron Auction with proceeds less storage and commission payable to you (buyer). Removal shall be at the expense, liability and risk of the buyer. A paid invoice must be presented to pick up the items you purchased.
Q: How do I find items from a specific seller?
A: Type the name of the seller in the keywords box at the top of the screen and click go.
Q: How do I see all items a seller has?
A: Click on the name of the seller and all items that seller has listed on that auction will appear.
Q: How do I find a specific piece of equipment?
A: Type one word of the item in the keyword and click go. The fewer words you type in the keywords box the better the search will be.
Q: How do I remember the items I am interested in on an auction without going through all the items to find those items?
A: If you have placed a bid on a specific piece click review bids at the bottom of the page after entering your bidder number/password.
Q: How do I find items located near my area?
A: Type in the last name of your territory manager in the keyword box and click go.